Privacy Policy — dan55 Platform

1. Introduction

dan55 ("we", "us", "our", "the Operator") is committed to protecting the privacy and personal data of all individuals who interact with the dan55 Platform available at https://dan55.cam ("Platform"). This Privacy Policy ("Policy") explains how we collect, use, store, disclose and protect personal data in connection with your use of the Platform and our services.

This Policy applies to all registered Users, visitors and any individual whose personal data we process in connection with the Platform. By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Definitions

For the purposes of this Policy:

3. Data We Collect

We collect personal data from you directly (when you provide it) and indirectly (when it is generated automatically through your use of the Platform). The categories of data we collect are set out below.

3.1 Registration and Account Data

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification)
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar)
• Email address and contact telephone number
• Username and encrypted password
• Nationality and country of residence

3.2 Identity Verification (KYC) Data

• Copy of valid government-issued photo identification (CNIC, passport or equivalent)
• Proof of residential address (utility bill, bank statement or equivalent)
• Payment method ownership documentation where required
• Selfie or biometric data where identity verification technology requires it

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates and payment method references
• Bank account details, mobile wallet identifiers (e.g., registered phone numbers associated with Easypaisa or JazzCash) or cryptocurrency wallet addresses, for payment processing purposes only
• Transaction history and balance records

3.4 Device and Technical Data

• IP address and approximate geographic location derived from it
• Device type, operating system and browser version
• Session timestamps and login history
• Cookies and tracking identifiers (detailed in Section 9)

3.5 Behavioural and Activity Data

• Game play history, wager amounts and bet outcomes
• Sportsbook activity including markets accessed, bets placed and in-play behaviour
• Platform navigation patterns and feature usage
• Responsible gambling tool settings and usage history

3.6 Communications Data

• Support tickets, live chat transcripts and email correspondence
• Complaint records and dispute communications
• Marketing preference data (opt-in and opt-out records)

4. Data Processing & Legal Basis

We process your personal data only where a valid legal basis exists. The primary legal bases on which dan55 relies are set out in the table below.

5. How We Use Your Data

dan55 uses the personal data it collects for the following specific purposes:

5.1 Account Operations

To create, manage and maintain your Account; to authenticate your identity at login; to process deposits, withdrawals and wagers; to track your balance and transaction history; and to communicate account-related information including security alerts, policy updates and regulatory notices.

5.2 Identity Verification and Compliance

To verify your identity and age in accordance with the Operator's KYC requirements and applicable regulatory conditions; to perform anti-money-laundering (AML) and counter-financing-of-terrorism (CFT) checks; and to comply with any disclosure obligations imposed by competent regulatory or law-enforcement authorities.

5.3 Responsible Gambling

To monitor gambling activity for indicators of problem gambling behaviour; to enforce responsible gambling limits, session controls and self-exclusion orders you have activated; and to provide targeted responsible gambling information where indicators suggest it is appropriate. See Section 13 for further detail.

5.4 Platform Improvement and Analytics

To analyse aggregated usage patterns to improve Platform performance, user experience and game or product offerings; to test new features; and to identify and resolve technical issues. Where analytics involve personal data, we apply appropriate safeguards including pseudonymisation where practicable.

5.5 Marketing Communications

Where you have provided explicit consent, to send you promotional communications regarding offers, new features and events relevant to the Platform. You may withdraw marketing consent at any time by following the unsubscribe instructions in any marketing email or by contacting [email protected]. Withdrawal of marketing consent does not affect service communications.

5.6 Security and Fraud Prevention

To detect, investigate and prevent fraudulent activity, collusive play, bonus abuse, money laundering, account hijacking and other prohibited conduct as defined in our Terms & Conditions; to protect the integrity of the Platform and the interests of all players.

6. Data Sharing & Disclosure

dan55 does not sell your personal data to third parties for commercial or marketing purposes. We share personal data only in the circumstances described below.

6.1 Service Providers and Data Processors

We share personal data with trusted third-party service providers who process data on our behalf for specific operational purposes. These include:

• Payment processors: To facilitate deposits and withdrawals through the methods available in your cashier. Payment method data is shared only to the extent necessary to process your transaction.
• KYC and identity verification providers: To verify your identity documents and age against authoritative databases.
• Fraud detection and AML screening services: To screen transactions and Account activity against risk indicators and regulatory watchlists.
• Game and platform technology providers: To deliver the casino and sportsbook product layer. These providers may receive anonymised session data relevant to their product delivery.
• Cloud hosting and infrastructure providers: To store and process data securely on Operator-approved server infrastructure.
• Customer support platform providers: To manage support tickets and live chat communications.

All Data Processors are bound by contractual data processing agreements that restrict their use of personal data to the specific services they provide and require them to apply equivalent or greater security standards to those employed by dan55.

6.2 Regulatory and Legal Disclosures

We may disclose personal data to competent regulatory authorities, law-enforcement agencies or courts where required to do so by applicable law, a valid court order or a lawful regulatory request. We will, where legally permitted, notify you of any such disclosure request.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of the Operator's business assets, personal data held by the Platform may be transferred to the acquiring entity, subject to equivalent privacy protections being applied by the successor entity. Affected Users will be notified of any such transfer and any material change to this Policy.

6.4 Aggregated and Anonymised Data

We may share aggregated, anonymised and non-personally-identifiable data with business partners, analytics providers or for other commercial purposes. Such data cannot be used to identify you individually.

7. Data Retention

dan55 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal, regulatory and accounting obligations, and to resolve any disputes or enforce our agreements.

The following general retention principles apply:

• Active Account Data: Retained for the duration of your Account's existence plus the applicable post-closure period required by regulatory or legal obligations.
• Transaction and Financial Records: Typically retained for a minimum of five (5) years following the date of the transaction, in accordance with standard AML and financial record-keeping requirements.
• KYC and Identity Documents: Retained for the period required by the Operator's licensing authority, typically five (5) years following Account closure or the date of the last verification event.
• Support and Communications Records: Retained for a minimum of three (3) years from the date of the communication to facilitate dispute resolution and quality assurance.
• Marketing Preference Data: Retained for as long as your Account is active and for a reasonable period following Account closure to evidence consent or withdrawal thereof.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

8. Data Security

dan55 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it from unauthorised access, loss, destruction or alteration.

Our security measures include, but are not limited to:

• Encryption of personal data in transit using TLS (Transport Layer Security) protocols
• Encryption of sensitive data at rest, including identity documents and payment details
• Role-based access controls limiting internal access to personal data to authorised personnel with a documented need
• Regular security assessments and vulnerability testing of Platform infrastructure
• Incident response procedures to identify, contain and notify affected parties of any data security breach in accordance with applicable legal requirements
• Two-factor authentication options for User Accounts to reduce the risk of unauthorised access

9. Cookies & Tracking Technologies

The dan55 Platform uses cookies and similar technologies to operate certain Platform features, remember your preferences and collect analytics data that helps us improve the Platform experience. The categories of cookies we use are:

9.1 Essential Cookies

Required for the Platform to function correctly. These include session management cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery (CSRF) attacks, and cookies that enforce your responsible gambling limits. Essential cookies cannot be disabled without impairing Platform functionality.

9.2 Functional Cookies

Enable the Platform to remember choices you have made — such as your preferred odds display format (decimal or Asian lines) — so you do not need to reconfigure them each visit. Disabling functional cookies may reduce the personalisation available to you.

9.3 Analytics Cookies

Collect anonymised or pseudonymised data about how Users interact with the Platform — which pages are visited, how long sessions last and which features are used most frequently. This data is used to improve Platform performance and user experience. It is not used to identify individual Users.

9.4 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to refuse cookies, delete existing cookies or be notified when a new cookie is set. Note that disabling analytics or functional cookies will not prevent you from using the Platform but may affect certain features.

10. International Data Transfers

The operation of the dan55 Platform may involve the transfer of personal data to servers, service providers or processors located outside Pakistan. Where such transfers occur, the Operator takes steps to ensure that an appropriate level of data protection is maintained, including:

• Executing contractual data processing agreements with all Data Processors that impose equivalent data protection obligations to those applicable under this Policy
• Where applicable, utilising standard contractual clauses or equivalent transfer mechanisms recognised under the applicable data protection framework
• Conducting due diligence on Data Processors to assess the adequacy of their data security practices prior to engagement

By using the Platform, you acknowledge and consent to the potential transfer of your personal data to jurisdictions outside Pakistan for the purposes described in this Policy.

11. User Rights

Subject to applicable law and the Operator's legitimate interests (including compliance, fraud prevention and legal obligations), you have the following rights with respect to your personal data held by dan55:

To exercise any of the above rights, please contact the dan55 support team at [email protected], clearly identifying yourself and the right you wish to exercise. We will respond to all valid requests within a reasonable period and in any case within 30 days, unless the complexity or volume of requests justifies a reasonable extension, of which you will be notified.

Please note that we may be required to verify your identity before processing a rights request. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, with written reasons provided.

12. Minors & Age Verification

The dan55 Platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the Operator's licensing jurisdiction. We do not knowingly collect personal data from individuals under the minimum age threshold.

Age verification is a mandatory step in the KYC process. Where we have reason to believe that a User is below the minimum age, the Account will be suspended immediately pending verification. If it is confirmed that a minor has accessed the Platform, all funds deposited by that individual will be returned (net of any withdrawals made during the minor's access period where recoverable) and the Account permanently closed.

If you are a parent or guardian and believe that a minor has registered an Account on the Platform, please contact us immediately at [email protected] so that we can take appropriate action.

13. Responsible Gambling Data

As part of its commitment to player protection, dan55 processes certain personal and behavioural data for responsible gambling purposes. This includes:

• Recording and enforcing any deposit limits, session time limits, loss limits or cooling-off periods you have set on your Account
• Recording and enforcing self-exclusion elections and ensuring they are applied consistently across all Account access points
• Monitoring gameplay patterns for indicators associated with harmful gambling behaviour, such as significantly increased stake sizes, extended session lengths or disproportionate loss chasing
• Maintaining records of responsible gambling interactions, including support contacts and tool activations, to ensure continuity of player protection measures

Responsible gambling data is treated with heightened sensitivity. It is not used for marketing purposes and is not shared with third parties except where required by the Operator's licensing authority or to enforce self-exclusion through any applicable self-exclusion scheme.

For full information on the responsible gambling tools available to you, please visit our Responsible Gambling page.

14. Third-Party Links & Services

The Platform may contain references to or integrations with third-party services, including payment processing tools and game technology providers. This Policy does not extend to third-party websites, applications or services that are not owned or operated by dan55.

Third-party services linked to or integrated with the Platform have their own privacy policies and data practices for which dan55 accepts no responsibility. We encourage you to review the privacy documentation of any third-party service you interact with in connection with Platform use, including payment providers and any external support resources referenced on our Responsible Gambling page.

15. Changes to This Policy

dan55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data processing practices, the services we offer, legal or regulatory requirements, or for other operational reasons.

When material changes are made, we will notify registered Users by email to the address held on their Account or through a prominent notice on the Platform at least fourteen (14) days before the changes take effect, where practicable. The "Effective Date" at the top of this page indicates the date of the most recent version.

Your continued use of the Platform following the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you should close your Account before the change takes effect and withdraw any available balance.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise a data subject right, wish to withdraw marketing consent or have a privacy-related concern or complaint, please contact the dan55 Data Protection team: